I received a list of bank contacts, and on the list is a section called E-mail Village. I had never heard this term before. It lists what kinds of issues you can send to the e-mail address. If your question doesn't fall into that list, you should not e-mail the village.
For example:
Bank ABC has an e-mail village for questions about payments, reports, and deposits. If you have a question about your savings, don't use this e-mail village! They don't respond to questions about your savings account. You have to use another e-mail village.
Has anyone written a dictionary of corporate-speak?