Let's Get Brainwashed.

I've been asked to write a new set of procedures. This is because several people in different departments currently do this activity, but in the future only one person will do this. So I need to interview everyone who does this today, write up their procedures, and somehow consolidate them into one long process that one person could follow. At the end of this conversation, the manager requesting this added, "These need to be very detailed. People get fired for doing this wrong."

What if someone is doing their procedure wrong and I write down the incorrect way? Yikes! Next thing I'll hear, "Well, the procedure said so! It's not my fault," as they approach my desk and demand an explanation. Luckily many people will read and review what I write.

Labels: procedures